PRIVACY POLICY
​
www.hamelswellnessstamford.co.uk (the “Website”) is owned and operated by Hamels Wellness Stamford (“we”, “us” and “our”). We are committed to protecting the privacy of our users and customers. This privacy policy (“Privacy Policy”) sets out our privacy practices and is intended to inform you how we gather, define and use your personal information such as your name, address and other contact details (“Personal Information”).
Please take the time to review this privacy policy as it tells you how your personal information will be treated by us.
​
All your personal information shall be used in accordance with the Data Protection Act 1998 (“the Act”). If you would like to know about what information we collect and hold about you, please write to us at:
Hamels Wellness Stamford, Cherry Holt House, Brownlow Street, Stamford, Lincs, PE9 2EL
​
Hamels Wellness Stamford is the data controller of your personal information for the purpose of the Act.
By using Hamels Wellness Stamford services, you unconditionally agree to be bound by the privacy policy.
​
What information do we collect?
When you visit our website, make a booking, fill out a form or contact us via telephone or email, we may collect the following:
-
Personal information that you choose to share with us when registering for services or email alerts
-
When using our online payment facility, we may store (via ourselves or our appointed payment processor) your credit/debit card details on a secure encrypted basis
-
If you have corresponded with us through email, we may retain the content or your email together with your email address and our response
-
Information about the way our website is used by you and others (collected on a cumulative basis)
-
Your IP address and other information may be collected when you interact with our website e.g., creating a profile. We may associate this information with your Hamels Wellness Stamford customer account.
​
Although we do not make it compulsory to give us every item of information we ask for, the more information you provide, the better we can tailor our services for you. It is important that any personal information provided either when accessing our website or creating a profile is correct and accurate and is kept up to date at all times.
​
At Hamels Wellness Stamford we strive to maintain the highest standards of security, however the transmission of information via the internet is not completely secure. Whilst we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk. We also cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website. We therefore recommend you check the policy of each site you visit.
​
How do we use the information you provide to us?
In general terms, we use personal information to provide you with the services and products you request, process payments, provide customer services, deliver content and ads which we think may be of interest to you, carry out market research and tracking of sales data and to send you marketing and promotional emails (if you have chosen to receive such information). We may also use the personal information we collect to notify you about important changes to our website.
​
Our policy on Cookies
In common with other commercial websites, our website and utilise a standard technology known as cookies (“Cookies”) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website and the websites visited just before and just after ours.
We use cookies to:
-
Remember you when you visit this website.
-
To keep track of your browsing patterns and to build up a profile of how you and other users use the website.
-
To make our website work as efficiently as possible; and
-
To facilitate transactions and administer services to you.
​
What is a cookie?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that website’s c o m puter asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but in order to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Find out more about the use of cookies on www.allaboutcookies.org
​
How do we use information we collect from cookies?
As you browse our website, the site uses its cookies to differentiate you from other users. This is to prevent you from seeing unnecessary advertisements or requiring you to log in more often than is necessary. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and to determine which parts of the website are most popular. This helps us gather feedback to constantly improve our website and better serve our customers.
​
Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.
​
Third Party Cookies
Most of the cookies we use are ours, however on occasion, we will issue a cookie by a third party to help us operate our website– these are sometimes known as “web beacons” or “clear gifts”. These cookies cannot be used to identify an individual; they can only be used for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests.
​
For example, third party vendors such as Google and Facebook, show our ads on sites on the internet and use cookies to serve ads on such websites (including your Facebook account) based on your relationship with us or prior visits to our website to determine which advertisements and promotions users have seen and how users responded to them and to serve advertising to our website. Analytics data may also be used to this effect.
​
For this purpose, we may disclose:
• generic, aggregated or anonymised data relating to your visits and use of our website, but we will not disclose any of your personal information which identifies you or from which you may be identifiable i.e., we will not disclose your contact details.
• information in a pseudonymised form such as a browser cookie ID / code or cryptographic hash of your email address to help us tailor and display our ads to you on other services. This ID or code is matched against your equivalent unique code similarly generated by our ad partners to tailor advertising to you.
​
The third-party companies that generate these cookies have their own, very strict, privacy policies but we don’t have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third-party cookies and provided to us by third parties, to improve our website experience).
​
You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. For more information on opting out of third-party vendors’ use of cookies please visit Your Online Choices here: https://www.youronlinechoices.com/uk/
​
We use Facebook services to deliver our ads to you during your browsing experience/ whilst you are onLine. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and cookies and to update your settings:
https://www.facebook.com/policies/cookies/
https://www.facebook.com/about/ads
https://www.facebook.com/ads/preferences/edit/
By visiting the Your Online Choices link above, you can opt out from seeing Facebook’s interest-based ads and you can also use your mobile device settings to configure your advertising preferences.
​
On your Facebook ad preferences, you will see that ads may be delivered to you according to ‘interests’ or specific advertisers and you can manage your ad preference settings for both.
​
If you have opted out of receiving our marketing communications when you register with us, when you make a booking or where you have subsequently unsubscribed, we will not share your details with Facebook in a pseudonymised form and we will not appear as a named advertiser in your settings. Please note however that where you have opted out of receiving our marketing communications via the methods described above, you may still see our non-targeted adverts whilst you are online if your interests’ settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you. Please see the relevant links above for details on how to learn more and manage Facebook ad settings.
To learn more about adverts which are displayed to you whilst you are online, please consult the applicable website’s privacy and cookies policy on which you see our ads and the Your Online Choices link above.
​
How do I remove or block cookies?
Most browsers allow you to remove any cookies and/or block any new cookies being set. To turn off cookies, look at the “help” menu on your browser. However, please note, that switching off cookies may restrict your use of our website and the and/or delay or affect the way in which they operate e.g sharing personal information with third parties.
​
We treat the security and method of processing your personal information very seriously, and we will never sell this under any circumstances. However, we may disclose your personal information to selected third parties in the following situations:
-
to facilitate our business, including sending email communications.
-
if we buy or sell any business or assets, in which case we may disclose your personal information to the seller or buyer of such business or assets, as appropriate.
-
if we are under a duty to disclose or share your personal information to comply with any legal obligation or to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
​
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services that we think may be of interest to you.
​
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time, simply by contacting us. If you have another query relating to your information, please contact us.
​
Your Consent
By using our site, you consent to our privacy policy.
​
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
​