Question 1

What time should I arrive?

Accepted Answer

We recommend you arrive 5 minutes before your appointment is due to start.

We do have free car parking for you to use on your visit but it is subject to availability so please leave yourself plenty of time before your appointment in case you need to find alternative parking.

Please see our contact section for more information on parking.

Question 2

What if I arrive late?

Accepted Answer

In the event that you arrive late we will try our best to allow your appointment depending on what service you are booked in for. However please see our cancellation policy for more information.

Question 3

Where should I wait?

Accepted Answer

We have a small waiting area outside our room with chairs for you to wait before your appointment. You can also use these chairs after your appointment should you want to.

Question 4

Where can I change?

Accepted Answer

We do not have a separate changing room facility for your appointment but we do have a changing area within our room. We will allow you to change into your desired attire for your session in private and have dressing gowns for you to wear to protect your privacy.

Question 5

How old do you have to be?

Accepted Answer

The minimum age for treatments is 16 years however parental attendance will be required for those under the age of 18.

Question 6

Will I be on my own or will someone show me what to do?

Accepted Answer

Your appointment is carried out by specialists who will talk you through each step of the equipment. They will discuss how the machine works and what exactly is required from you to achieve the best results. You will never be left unattended during your session.

Question 7

Do you offer gift vouchers?

Accepted Answer

Yes, you can purchase a gift voucher from us by visiting our premises during opening hours or online here(https://www.hamelswellnessstamford.co.uk/gift-card)
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Question 8

Do you offer group discounts for sports teams/organisations/businesses?

Accepted Answer

Yes, we offer monthly memberships to sports teams and organisations.

We also offer discounts for businesses looking to invest in their employees welfare.

Please contact us to discuss how we can meet your needs.

Question 9

Can I bring my child/children?

Accepted Answer

We would ask that you do not bring children under the age of 12 to your appointment as they will be asked to wait in our waiting area whilst you have your treatments. We apologise for any inconvenience this may cause but it is for the safety of all parties.

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